Production

All our products are made by hand in the studio in Kołobrzeg, Pomorska 2h.

Materials

All our products are made of stoneware clay. We use mineral pigments and glazes to decorate.

Endurance

The dishes are dishwasher safe, oven and microwave safe

Descriptions

We try to make the photos of the products and their descriptions on the website as accurate as possible, but sometimes there may be slight variations in color or texture.

All the dishes are handmade, so they will differ even within one pattern.

All dimensions are approximate.

Where to buy

You can buy our products:

in our studio in Kołobrzeg,
on the website of the online store at: kos-ceramika.pl,
as well as at fairs in Poland and Germany.
It may happen that the same products are purchased at the same time in a stationary store, but we will not be able to withdraw it from the online store yet. Then we will contact you and offer a different, similar or refund.

Supply

Items from our online store are shipped within 1-2 business days of receipt of the confirmation of purchase (on the bank account or confirmation of payment sent to us by e-mail / SMS).

We realize other, individual orders on the agreed date.

We ship our products via courier or InPost.
The delivery cost is PLN 25 for Poland and ~ PLN 75/90 for the rest of the world.

We try to pack our dishes in such a way as to harm the environment as little as possible, which is why we use various “recycled” boxes and fill the packages with used materials.

Return and Exchange Policy

According to the Polish Act of March 2, 2000 on the protection of certain consumer rights against damage caused by dangerous products (Journal of Laws No. 22 of March 31, 2000, item 271), the customer may change his mind within 14 days from the date of receipt of the purchase (withdrawal from the sales contract without giving a reason) and returning the goods purchased online.
If you are not completely satisfied with the products you have purchased from our store, you can return them at your own expense without explaining why you want to replace them or get a full refund.

Our address:
Pomorska 2H
78-100 Kołobrzeg

Merchandise must be unused and returned within 14 days of receipt of purchase.
The fee will be refunded to the bank account provided by you (order value minus delivery fee) as soon as we receive the returned product.

We regret to inform you that we cannot replace or accept the return of used or damaged goods. Please note that we are not responsible for the condition of the product during return shipping. It is always recommended that you keep your proof of postage when sending something back.

Privacy

We will not pass on your personal data to third parties.